Traeger Service & Warranty
3 -YEAR WARRANTY
Traeger Pellet Grills LLC warrants this barbecue grill against defects in material and workmanship under normal use and maintenance for a period of three (3) years from the date of original purchase.
Traeger Pellet Grills LLC and Texas Star Grill Shop will provide a replacement part for any part found to be defective if still under warranty.
This warranty does not include labor charges connected with the determination or replacement of defective parts, or freight charges to ship these parts.
Traeger Pellet Grills LLC shall not be liable under this or any implied warranty for incidental or consequential damages. This warranty gives the retail customer specific legal rights and the customer may have other rights which vary from state to state.
This warranty shall be void if the unit is not assembled or operated in accordance with the operation instructions provided with this unit; the unit is resold or traded to another owner; components, accessories, or fuels not compatible with the unit have been used; the unit has been used in commercial or food service application; or the user has abused or otherwise failed to maintain the unit.
To process a warranty claim, Texas Star Grill Shop may require proof of your date of purchase. You should retain your sales slip or invoice along with any certificates with your valuable documents.
For assistance on how to process a warranty, you can phone, email, or text us at:
Monday - Friday 9am - 5pm
Traeger’s entire obligation under this warranty shall be to provide you with replacement of any defective parts and to provide you with instructions on how to make the replacement yourself. Texas Star Grill Shop may replace defective parts with new or refurbished parts. Texas Star Grill Shop reserves the right to inspect any grill (shipping paid by Traeger) and to analyze any usage information including, without limitation, any digital connected grill data (to the extent covered by Traeger's data protection policy). To validate and process a warranty claim Traeger and Texas Star Grill Shop may require that you provide reasonable evidence of your issue including participating in video chats, phone conversations, providing photos, and providing other relevant information. Labor charges connected with the replacement of defective parts and freight charges to ship parts shall be paid at your expense.