1. Free Shipping:
- We offer free shipping on all orders over $99, with some exclusions.
- Exclusions may include certain zones and specific brands of grills, as mentioned below.
2. Shipping Charges:
- For orders that do not meet the free shipping threshold or fall within the excluded categories, shipping charges will apply.
- Shipping charges will vary based on the shipping destination and the specific brand of grills being purchased.
3. Excluded Zones:
- Certain zones may be excluded from the free shipping offer. These zones may include remote or international locations that require additional shipping arrangements.
- Customers in excluded zones will be notified during the checkout process if their shipping address is not eligible for free shipping.
4. Excluded Grill Brands:
- Certain brands of grills may be excluded from the free shipping offer.
- Customers will be informed on the product pages and during the checkout process if the selected grill brand is subject to shipping charges.
5. Shipping Methods:
- We utilize reliable shipping carriers to ensure prompt and secure delivery of your orders.
- The available shipping methods will be displayed during the checkout process, and customers can choose the one that best suits their needs.
6. Shipping Times:
- We strive to process and ship all orders as quickly as possible.
- Estimated shipping times will be provided during the checkout process based on the shipping destination and the chosen shipping method.
- Please note that unexpected circumstances, such as holidays or natural disasters, may cause delays. We appreciate your understanding in such cases.
7. Order Tracking:
- Once your order is shipped, you will receive a confirmation email containing tracking information.
- You can use this information to track the progress of your shipment through the carrier's website or contact our customer support for assistance.
8. Additional Information:
- We reserve the right to modify or update our shipping policy at any time without prior notice.
- If you have any specific questions or concerns regarding shipping, please contact our customer support team, and we will be happy to assist you.
Please reach out to us at (832) 214-8590 for more information or any further inquiries regarding our shipping policy. Our dedicated customer support team will be happy to assist you.